Rogue landlords to be named in housing complaints system shake-up

Rogue builders and landlords face being named and shamed under a proposed shake-up of the housing complaints system.


Other measures being considered by the Government include introducing a single ombudsman for the whole sector to provide a one-stop shop for fed-up tenants and homeowners.


The move comes amid concerns that the existing array of schemes is confusing for those wishing to lodge a complaint.


The aim is to create a simpler grievance procedure so future disputes can be resolved quicker and people can get compensation where it is due.


An eight-week consultation on the options is being launched today.


They include whether housebuilders should be required to join an ombudsman scheme, after the commitment to extend it to the private rented sector.


“For too long, tenants and homeowners have navigated multiple complaints procedures to resolve disputes about everyday household repairs and maintenance,” said Housing Secretary Sajid Javid.


He added: “Fixing this housing crisis is about more than just building homes, its ensuring people have the answers available when something goes wrong. Today’s top-to-bottom review shows Government is working hard to deliver a better and simpler system.”


There is currently no obligation in the private–rented sector for landlords to register with a complaints system, which can leave tenants without any course of redress.


Builders are responsible for outstanding work in newly built properties, but many owners have had problems with snagging issues.


Mr Javid had pledged a “muscular” response from the Government in tacking the housing crisis.


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19th February 2018